A few days after its launch, GCash Insure has paid its first hospitalisation claim.
Ms. Karla Andrea Cardenas, a 36-year–old government employee from Davao City, has been an active GCash user for months now. The mobility and helpful features of GCash make Karla love using the app.
When MicroEnsure – the team providing GCash Insure – offered the product to Ms. Cardenas, she eagerly said yes. GCash Insure is a first-of-its-kind comprehensive insurance product that includes Life, Personal Accident and Hospitalisation coverage that is offered through GCash.
Ms. Cardenas availed of the GCash Family Monthly Silver which covers both her and her two dependants with Php 50, 000 Life Insurance, Php 50, 000 for Personal Accident Insurance and up to Php 1, 500 Hospitalisation Insurance. Ms. Cardenas chose to include both her parents in the policy. None of the people insured had to undergo medical examination or clinical test or even fill out any form to avail this insurance policy.
On 25 April 2019, her mother, Filipina Cardenas, was hospitalised due to Choledocholithiasis, which is commonly known as bile duct stones. She had an operation the following day. Filipina stayed in the hospital for a total of seven days. Ms. Cardenas remembered about the hospitalisation insurance which covers her mother and quickly informed the GCash Insure support team through email about it. The team eagerly assisted her through email and phone calls on the documents needed for her claim.
Just a day after completing the requirements, her claim was approved and the amount was credited to her GCash account. The claim process was also as simple as the process of buying the policy and did not involve any form filing or lengthy questions-answers session.
Karla was happy with the amount she received which helped her and her family in a number of ways.
She continues utilising the GCash services especially the GCash Insure now that she knows how useful insurance is during trying times and has recommended it to her friends and family.
GCash Insure is an innovative offering for GCash customers which provides valuable financial protection in the event of hospitalisation, accident, and/or death. It is underwritten by AXA Philippines, one of the leading insurance companies in the country, and powered by MicroEnsure. For more information about GCash Insure, please visit www.gcash.com/insure.