At MicroEnsure, we are not only focused on making change happen and to create a better future for millions of customers around the world, we are committed to recruiting and developing exceptional people. We are looking for people who are excited by opportunities and challenges that are out of the ordinary and motivated to make a real impact in the world in which we live.

Applications to be sent to: recruitment@microensure.com

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Title:                    (Senior) Business Analyst
Reports to:        IT Manager
Term:                  Permanent
Based in:            Cheltenham, UK

At MicroEnsure, we are not only focused on making change happen and to create a better future for millions of customers around the world, we are committed to recruiting and developing exceptional people.  We are looking for people who are excited by opportunities and challenges that are out of the ordinary and motivated to make a real impact in the world in which we live.

The role of Senior Business Analyst/Business Analyst will be a position in the Technology team, based in Cheltenham, UK.  There may be a requirement for some overseas travel for this role throughout Africa and Asia.

What we will offer you:

  • Competitive salary and package;
  • Job flexibility – we can discuss your specific requirements; and
  • An opportunity to make an impact.

Key purpose of the role is in supporting the technical development of both our core system capability and our products, as well liaising with in-country operations teams regarding BAU change and support, across MicroEnsure’s current and emerging markets.  The required skills include:

Essential:

  • Excellent business analysis and organisational skills;
  • Has a flexible attitude, able to effectively self-manage amongst changing priorities;
  • Great written and verbal communication skills;
  • The ability to think about the wider picture in any situation;
  • Proactive in identifying and providing solution options;
  • Experience in gathering and defining requirements from stakeholders, both internally and externally, in different global locations;
  • Proven record of stakeholder management, including confidence to challenge when required;
  • Ability to work to tight and changing deadlines;
  • Experience in Agile Scrum and Kanban methodologies;

Preferred:

  • Experience of managing projects;
  • Experience as a Business Analyst directly within the Insurance Services sector;
  • Good business knowledge of insurance industry including insurance products, product pricing and/or reinsurance;
  • Experience of Application Lifecycle Management using Microsoft Team Foundation Server;

This position could be suitable for a “hands on” Business Analyst who has a great eye for detail whilst always considering the wider picture, to help drive quality within our product build and requirements definitions processes.  This will involve the successful candidate liaising closely with internal Operational and Business Development staff and external Partners, throughout Africa and Asia, to ensure best practice use of our strategic IT solution.

For further information please contact: Bernie Scholefield – bernie.scholefield@microensure.com

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Job Title:                 Telesales Representative
No. of positions:      2
Reporting to:           Business Development Manager
Job Nature:             Contractual (six months – renewable)
Location:                 Nairobi, Kenya

 MicroEnsure is a micro insurance solutions provider with the vision to radically transform insurance in emerging markets by delivering pioneering solutions for the under-served. We are dedicated to creating, distributing and operating products that help uninsured people in emerging markets to mitigate the risks they face each day. By understanding our customers, providing innovative solutions and pushing ourselves to do everything better, our Company will create significant value for customers, employees, business partners and investors. We endeavour to radically transform insurance in emerging markets by delivering pioneering solutions for the under-served.

MicroEnsure currently serves over 60 million people with a range of insurance products and services across life, personal accident, property, weather index, and health categories in Africa and Asia. Founded in 2002, we have global headquarters in the UK. Working in partnership with a host of organisations including mobile phone companies, banks, microfinance institutions, retailers, faith-based and humanitarian organisations; our main focus is on providing services which include product and program design, insurance and reinsurance placement, training, marketing development and delivery, sales management, back office management and provider networking.

Job Summary

As a Telesales representative you sell insurance products to our customer base via a call centre. You will make outbound sales to customers and convince them to purchase various insurance products and handle upsells for our partners.

At MicroEnsure, we believe that people are our most important resource. We invest heavily in helping you build sales and communications skills. You will be provided with constant actionable feedback throughout your time with us. As a global company with strong international presence, the growth opportunity is infinite. You will start as a Telesales representative for our micro insurance products. At this role, you will build sales expertise and leadership skills. We shall review your performance and if desirable we may place you on a permanent employment contract after six months.

Job Responsibility

You will be expected to perform the following tasks:

Sales & Telemarketing:

  • Contact clients, describe products and persuade potential clients to purchase product.
  • Explain clearly, product terms and conditions and respond to all other client queries.
  • Provide advice and front line support to insurance related queries from customers
  • Check, validate and make updates to customer’s insurance records in the insurance administration system as required
  • Support customers through the process of making insurance claims including collection of initial claims related information and validation of claims documentation
  • Administer, review and report on claims and update claims information in the insurance administration system
  • Liaise with the local insurer to arrange payment of validated and approved claims
  • Educate clients on product offering and operational processes.
  • Maintain call logs and report to management.

Research & Quality Assurance:

  • Conduct and report on client or market surveys.
  • Perform quality assurance related tasks.
  • Make recommendations to management on customer feedback.

KPI management

  • Sales target achievement
  • Quality Sales
  • Adherence
  • Perform other responsibilities as assigned from time to time

Qualification and requirements

  • Education: Degree or Diploma preferably any business related course
  • Computer literate in using data input programs
  • Work experience preferred, with a demonstrated track record of achievement and increasing responsibility
  • Administrative skills gained in an administrative or operational support role
  • Customer Service Skills: ability to speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them
  • Great interpersonal skills and communication skills: ability to speak to customers about a product’s different features, and answer any questions they might have
  • Grit and Persistence: persistence in trying to make a sale and the ability to not be discouraged by unsuccessful sales
  • Professional experience in insurance, financial services and call centre is a plus
  • Appreciation and concern for the plight of low-income people, preferably with experience in working with low-income persons in professional or informal settings
  • Ability to work autonomously and take initiative; demonstrate self -motivation and energy, work well under pressure to meet sales goals.
  • Fluency in spoken English, Swahili and at least one local language
  • Commitment to model and articulate MicroEnsure’s mission, vision and values

How to apply

Please send your application letter including current and expected remuneration and a detailed CV including names, addresses and phone contacts of three (3) referees by email to recruitment@microensure.com . To be considered, your application should be received on or before 1 September 2019.

 

 

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Title:                    Assistant Manager Finance
Reporting to:  Director F&A and Relationships
Based in:           Pakistan

Responsibilities include:

  • Customer invoice preparation and credit control
  • Supplier payments
  • Payroll preparation
  • Employee expense claims processing
  • Bank transactions processing
  • Daily book keeping (in Sage Accounting System)
  • Month end reporting, including Balance Sheet reconciliations and P&L analysis
  • Preparation and filing of routine tax matters

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Title:                    Business Solutions Analyst
Reports to:        Group Business Director
Based in:            Manila, Philippines

Position Summary:

The Business Solutions Analyst will be responsible for supporting the definition of business propositions for existing and new insurance partnerships and the successful implementation of those business propositions with partners.

The Business Solutions Analyst will work closely with the Group Business Director, Country Manager, Global PMO Lead, Technology and other head office teams including the various business sponsors and owners as required. This will include the effective management of projects through the internal Decision Gate Process. The Business Solutions Analyst will be involved in the end to end delivery of solutions and associated project management. This will include supporting the definition of operational processes to support proposed solutions.

Primary Responsibilities:

  • Work alongside the Business Development Manager to define and develop required solutions, document robust Business Cases, Product Proposals, Product specifications, and other project and operational documentation as required
  • Work with business teams to ensure that the implications of proposed business solutions and projects are understood, providing challenge and alternatives to these approaches where necessary
  • Lead the management of projects in accordance with the MicroEnsure project management framework, including identification and management of risks and issues
  • Lead preparation and submission of project Decision Gate materials
  • Support the business and project teams in the development of robust processes that meet MicroEnsure’s established business practice, project delivery and technology guidelines.
  • Manage and complete required project and work stream activity to agreed timescales and budgets
  • Ensure that solutions are well documented and issues are identified and clarified/resolved before proceeding to solution development
  • Ensure all delivered solutions are fully in-line with agreed Solution Proposals and Business Cases.
  • Update the designated project owner/project sponsor with the status of solution delivery and any issues or risks identified
  • Provide troubleshooting and support for implemented solutions as required

Additional Responsibilities:

  • Utilise previous experience and knowledge to contribute to the design of new solutions and processes
  • Gather and analyse data on various business functions establishing areas for improvement and cost benefit projections of new and existing processes
  • Develop and/or update relevant Solution and Training documentation as required
  • Ensure effective communication with all project managers, the Business Development Manager as well as attending any meetings as deemed appropriate
  • Where possible identify areas for improvement in design, implementation and maintenance performed by colleagues
  • Assist as required with departmental and team administrative tasks and in particular weekly reporting and Decision Gate management

      Qualifications, Experience, and Attributes:

  • Educated to undergraduate level, preferably in a business or IT related subject
  • Minimum 3 years work experience; prior experience of working in a mobile telecom network or in fintech as a business analyst or project manager is advantageous
  • Good business knowledge of financial industry; knowledge of insurance industry including insurance products, product pricing and/or reinsurance is advantageous
  • Solid project management skills and is detail-orientated, particularly the ability to gather, analyse and interpret a wide variety of detailed information yet remain focused on the ‘big picture’. PRINCE2/PMP qualifications or equivalent would be an advantage
  • Proven analytical ability across internal business operations, related industries, markets and competition
  • Ability to transfer business requirements into solutions utilising a knowledge of solution architecture and communication protocols
  • Able to translate technology issues in consultation with technology experts, for Management and other teams to make effective business decisions
  • Strong communication skills (written and verbal), including Influencing and negotiating skills. Specifically the ability to present verbally either 1:1 or to a group in a confident and professional manner, including face to face and also remotely
  • Experienced in the use of Microsoft Business Suite applications (Word, Excel, Access etc.) and other Microsoft software applications
  • An ability and willingness to travel to MicroEnsure offices and partner offices in other parts of the world as required
  • Commitment to model and articulate MicroEnsure’s mission, vision and values
  • Fluency in spoken and written English essential

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Title:                   Business Development Officer
Reports to:        Country Manager
Based in:            Manila, Philippines

Position Summary:

The Business Development Officer will need to develop and deliver new partnerships with distributors that will include mobile network operators, mobile money and digital financial solutions providers and microfinance institutions. The Business Development Officer will work closely with the Business Solutions Analyst, supported by the Group Business Director and Country Manager and who will also continue to be supportive in developing key partnerships.

Primary Responsibilities:

  • Develop and maintain a strong pipeline of potential distribution partners; leveraging connections in the wider industry to unlock a wide range of opportunities for MicroEnsure
  • Maintain reports of pipeline development activities, including updates on key meetings with prospects
  • Develop and present clear proposals and presentations for prospective partners
  • Pitch MicroEnsure as a preferred partner to potential distribution partners; this will require the ability to be able to work and build relations with both middle management of our partners as well as to perform well in high pressure “set stage” presentations in the board room of larger organizations
  • Help secure signed Non-Disclosure agreement with potential partners as well as the required data necessary for other colleagues to build detailed business cases, being tenacious in following up to secure what is needed for the project to maintain momentum
  • Under guidance from business solutions analysts, utilise and manage MicroEnsure’s business case models to help secure a go-decision from potential partners which will include the ability to dynamically alter the proposition in order to secure approval to proceed
  • Work with business solutions analysts to prepare and submit proposed projects through the Decision Gate process
  • Understand and work with complex spreadsheets/ datasets so that you can explain the numbers to CFO and CMO’s of our partners when put on the spot
  • Finding new models and opportunities. Development of new partnerships using tried and tested models and products in an innovative format.
  • Contribute on how MicroEnsure’s models and products can be adapted to new kinds of partners or how models could be altered to generate new opportunities,  working in collaboration  with our the strategy team.
  • Become a trusted member of the MicroEnsure management team and contribute toward MicroEnsure’s strategic aims

Qualifications, Experience, and Attributes:

  • Degree educated as a minimum
  • 3+ years’ experience in developing and locking B2B business deals of financial products
  • Experience of working with insurance companies and/ or banks or microfinance banks in the region will be preferred
  • Knowledge of the region’s financial industry will be essential
  • Strong knowledge of and experience with Microsoft Office Suite, including Word, Excel and PowerPoint, including using these tools to present materials orally and in written form
  • Experience working across teams internally and externally – be able to work with middle management as well as C-Team and Boards
  • Experienced in client and stakeholder management and executing communication plans
  • Ability to work under pressure to meet deadlines
  • Ability to concurrently work on multiple large projects, in different phases
  • Strong self-starter able to perform tasks with minimal input
  • Commitment to model and articulate MicroEnsure’s mission, vision and values
  • Fluency in spoken and written English essential

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Job Title: Training and Development Executive

Based in: Rawalpindi, Islamabad-Pakistan

Responsibilities

  • Map out annual training plans for management, HR, customer support and more
  • Design and develop training programs (outsourced and/or in-house)
  • Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)
  • Market available training to employees and provide necessary information about sessions
  • Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
  • Use known education principles and stay up-to-date on new training methods and techniques
  • Design, prepare and order educational aids and materials
  • Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
  • Gather feedback from trainers and trainees after each educational session
  • Partner with internal stakeholders and liaise with experts regarding instructional design
  • Maintain updated curriculum database and training records
  • Host train-the-trainer sessions for internal subject matter experts
  • Manage and maintain in-house training facilities and equipment
  • Research and recommend new training methods, like gamification

Requirements

·       Proven work experience as a Training Coordinator, Trainer, Training Facilitator or similar role

·       Hands-on experience coordinating multiple training events in a corporate setting

·       Extensive knowledge of instructional design theory and implementation

·       Adequate knowledge of learning management systems and web delivery tools

·       Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)

·       Familiarity with traditional and modern job training methods and techniques

·       Experience with e-learning platforms

·       MS Office proficiency

·       Advanced organizational skills with the ability to handle multiple assignments

·       Strong communication skills

Education: BS Degree in Education, Training, HR or related field.

To apply, please submit your CV to be sent to: recruitment@microensure.com

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Job Title: Telesales Representative

Based in: Rawalpindi, Islamabad-Pakistan

Salary: 15 000 PKR per month plus commission

For information on the next walk in interview day please call + 92 300 054 1592 or email salma.iftikhar@microensure.com

The Telesales Representative role is to contact potential and existing customers to discuss our products and there benefits.

Primary Responsibilities include: Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales

Qualifications, Experience, and Attributes: Minimum intermediate/A levels/O levels 18 years and over Customer Service Skills: ability to speak in a friendly and  approachable manner to customers and potential customers, listening to their needs and helping communicate options for them. Great interpersonal and communication skills: ability to speak to customers about a product’s features, and answer any questions or objections they might have. Ability to work autonomously and take initiative; demonstrate self -motivation and energy, work well under pressure to meet sales goals. Flexibility and willingness to work some anti-social hours in order to meet assigned tasks and objectives. Grit and persistence to make sales and not be discouraged by unsuccessful sales Appreciation and concern for the plight of low-income people.

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For further information please contact recruitment@microensure.com