At MicroEnsure, we are not only focused on making change happen and to create a better future for millions of customers around the world, we are committed to recruiting and developing exceptional people. We are looking for people who are excited by opportunities and challenges that are out of the ordinary and motivated to make a real impact in the world in which we live.

Applications to be sent to:


Title:              Operations Officer
Location:     Nairobi, Kenya
Reports to: Head of Operations, East Africa

MicroEnsure is a microinsurance solutions provider with the vision to radically transform insurance in emerging markets by delivering pioneering solutions for the under-served. We create insurance solutions for mass-market customers, providing a safety net for economic setbacks, targeting low and middle-income populations in Africa and Asia. Founded in 2005, we have global headquarters in the UK.

MicroEnsure currently serves over 60 million people with a range of insurance products and services across life, personal accident, property, weather index, and health categories. Working in partnership with a host of organisations including mobile phone companies, banks, microfinance institutions, retailers, faith-based and humanitarian organisations; our main focus is on providing services which include product and program design, insurance and reinsurance placement, training, marketing development and delivery, sales management, back office management and provider networking.

In recognition of our innovations in financial services, we have won numerous awards including the Financial Times/IFC Excellence in Transformational Business Award in 2015.

The Operations Officer, working under the guidance of the Head of Operations, will be responsible for managing the day-to-day activities linked to a number of core operational aspects of MicroEnsure’s operations (detailed below) with key focus on one of our key projects. Working within defined processes and reporting on outcomes through dedicated management tools that s/he will be required to rapidly gain familiarity with, the Operations Officer will be the custodian of defined best practices, accomplishing this by highlighting and communicating to both internal staff and staff of external partners critical tasks that require completion while concurrently managing the related workflows to successful conclusion as defined by relevant key performance indicators.

Additionally, under the guidance of the Head of Operations and as prompted, the Operations Officer will be involved in business analysis work (including but not limited to process mapping, product specification, etc.), all within the framework of:

  • Integrating the business fully into the MGPP platform and other claim management infrastructure and requisite reporting regimes
  • Helping disseminate best practices to, and learning the same from, other country operations within MicroEnsure’s global network.

Policy Administration

  • Ensures that all front office and technical partners are informed of when policy data for administration is required (including first instance and subsequent instances for discrepancy resolution)
  • Ensures accurate and timely entry of manual data (where required)
  • Ensure accurate and timely policy data administration including identification and resolution of discrepancies; benefit, premium and MicroEnsure revenue computations.
  • Manage the transfer of administered data to underwriters while concurrently completing the billing, collection and transfer from front office partners to underwriters of premiums before logging all relevant details to the Premiums and Commissions Management Sheet
  • Maintain a record of all relevant actions from the above in the Policy Data Administration Management Tracker

Claims Processing

  • Respond to claims reported by front office partners/individual claimants within defined turnaround times to ensure a high level of operational delivery quality
  • Accurately assess claims based on up-to-date knowledge of relevant policy contracts binding front-office partners to insurers, rejecting those that need to be rejected and working with all partners to get all valid claims paid within defined timelines
  • Channel accurate, up-to-date records to MGPP regarding all claims of which MicroEnsure has been notified, and through all the related processes to resolution
  • Manage all claims-related communication between involved parties (front office partners, insurers, claimants), and also manage the storage of related soft copy documentation related to claims
  • Display a high sense of sensitivity to affected clients and front-office partner staff in all claim-related interactions


  • Manage and continuously own a sizeable chunk of the actual policy reporting workload
  • Ensure that data discrepancies are resolved with the support of the business development team and ensures that reports are sent to partners on time, with requisite copies of reports stowed in relevant locations for easy access and reconciliation as needed
  • Maintain a record of all relevant actions from the above in the Reporting Management Tracker

 Information Comprehension and Management

  • Build a thorough understanding of all products and partnerships undertaken by MicroEnsure
  • With guidance from the Head of Operations, ensure that all soft and hard copy versions of documentation relating to products and partnerships have been duly stowed to correct locations


  • Ensure that all day to day undertakings are in line with regulatory requirements with the guidance of the Head of Operations.

Client Relations Support

  • Support the Client Relations Team during launches, market storms and other projects, as time and workload commitments to primary operational duties permit


  • 4-year degree qualification required
  • 1-2 years’ work experience preferred, with a demonstrated track record of achievement and increasing responsibility
  • Strong operational delivery track record
  • Appreciation and concern for the plight of low-income people, preferably with experience in working with low-income persons in professional or informal settings
  • Willingness to work as a team member with people across geographies and cultures
  • Strong self-starter able to perform tasks with minimal input and oversight, and able to meet strict deadlines
  • Commitment to model and articulate MicroEnsure’s mission, vision and values
  • Fluency in spoken and written English and Swahili (both are mandatory)
  • Strong knowledge of and experience with Microsoft Office Suite, including Word, Excel and PowerPoint, including using these tools to present materials orally and in written form

How to apply

Interested candidates should provide an application letter including present position, current and expected remuneration and detailed CV including names, addresses and phone contacts of three (3) referees by email to

To be considered applications must be received by COB Friday, 26 July 2019



Title:                    Business Solutions Analyst
Reports to:        Group Business Director
Based in:            Manila, Philippines

Position Summary:

The Business Solutions Analyst will be responsible for supporting the definition of business propositions for existing and new insurance partnerships and the successful implementation of those business propositions with partners.

The Business Solutions Analyst will work closely with the Group Business Director, Country Manager, Global PMO Lead, Technology and other head office teams including the various business sponsors and owners as required. This will include the effective management of projects through the internal Decision Gate Process. The Business Solutions Analyst will be involved in the end to end delivery of solutions and associated project management. This will include supporting the definition of operational processes to support proposed solutions.

Primary Responsibilities:

  • Work alongside the Business Development Manager to define and develop required solutions, document robust Business Cases, Product Proposals, Product specifications, and other project and operational documentation as required
  • Work with business teams to ensure that the implications of proposed business solutions and projects are understood, providing challenge and alternatives to these approaches where necessary
  • Lead the management of projects in accordance with the MicroEnsure project management framework, including identification and management of risks and issues
  • Lead preparation and submission of project Decision Gate materials
  • Support the business and project teams in the development of robust processes that meet MicroEnsure’s established business practice, project delivery and technology guidelines.
  • Manage and complete required project and work stream activity to agreed timescales and budgets
  • Ensure that solutions are well documented and issues are identified and clarified/resolved before proceeding to solution development
  • Ensure all delivered solutions are fully in-line with agreed Solution Proposals and Business Cases.
  • Update the designated project owner/project sponsor with the status of solution delivery and any issues or risks identified
  • Provide troubleshooting and support for implemented solutions as required

Additional Responsibilities:

  • Utilise previous experience and knowledge to contribute to the design of new solutions and processes
  • Gather and analyse data on various business functions establishing areas for improvement and cost benefit projections of new and existing processes
  • Develop and/or update relevant Solution and Training documentation as required
  • Ensure effective communication with all project managers, the Business Development Manager as well as attending any meetings as deemed appropriate
  • Where possible identify areas for improvement in design, implementation and maintenance performed by colleagues
  • Assist as required with departmental and team administrative tasks and in particular weekly reporting and Decision Gate management

      Qualifications, Experience, and Attributes:

  • Educated to undergraduate level, preferably in a business or IT related subject
  • Minimum 3 years work experience; prior experience of working in a mobile telecom network or in fintech as a business analyst or project manager is advantageous
  • Good business knowledge of financial industry; knowledge of insurance industry including insurance products, product pricing and/or reinsurance is advantageous
  • Solid project management skills and is detail-orientated, particularly the ability to gather, analyse and interpret a wide variety of detailed information yet remain focused on the ‘big picture’. PRINCE2/PMP qualifications or equivalent would be an advantage
  • Proven analytical ability across internal business operations, related industries, markets and competition
  • Ability to transfer business requirements into solutions utilising a knowledge of solution architecture and communication protocols
  • Able to translate technology issues in consultation with technology experts, for Management and other teams to make effective business decisions
  • Strong communication skills (written and verbal), including Influencing and negotiating skills. Specifically the ability to present verbally either 1:1 or to a group in a confident and professional manner, including face to face and also remotely
  • Experienced in the use of Microsoft Business Suite applications (Word, Excel, Access etc.) and other Microsoft software applications
  • An ability and willingness to travel to MicroEnsure offices and partner offices in other parts of the world as required
  • Commitment to model and articulate MicroEnsure’s mission, vision and values
  • Fluency in spoken and written English essential


Title:                   Business Development Officer
Reports to:        Country Manager
Based in:            Manila, Philippines

Position Summary:

The Business Development Officer will need to develop and deliver new partnerships with distributors that will include mobile network operators, mobile money and digital financial solutions providers and microfinance institutions. The Business Development Officer will work closely with the Business Solutions Analyst, supported by the Group Business Director and Country Manager and who will also continue to be supportive in developing key partnerships.

Primary Responsibilities:

  • Develop and maintain a strong pipeline of potential distribution partners; leveraging connections in the wider industry to unlock a wide range of opportunities for MicroEnsure
  • Maintain reports of pipeline development activities, including updates on key meetings with prospects
  • Develop and present clear proposals and presentations for prospective partners
  • Pitch MicroEnsure as a preferred partner to potential distribution partners; this will require the ability to be able to work and build relations with both middle management of our partners as well as to perform well in high pressure “set stage” presentations in the board room of larger organizations
  • Help secure signed Non-Disclosure agreement with potential partners as well as the required data necessary for other colleagues to build detailed business cases, being tenacious in following up to secure what is needed for the project to maintain momentum
  • Under guidance from business solutions analysts, utilise and manage MicroEnsure’s business case models to help secure a go-decision from potential partners which will include the ability to dynamically alter the proposition in order to secure approval to proceed
  • Work with business solutions analysts to prepare and submit proposed projects through the Decision Gate process
  • Understand and work with complex spreadsheets/ datasets so that you can explain the numbers to CFO and CMO’s of our partners when put on the spot
  • Finding new models and opportunities. Development of new partnerships using tried and tested models and products in an innovative format.
  • Contribute on how MicroEnsure’s models and products can be adapted to new kinds of partners or how models could be altered to generate new opportunities,  working in collaboration  with our the strategy team.
  • Become a trusted member of the MicroEnsure management team and contribute toward MicroEnsure’s strategic aims

Qualifications, Experience, and Attributes:

  • Degree educated as a minimum
  • 3+ years’ experience in developing and locking B2B business deals of financial products
  • Experience of working with insurance companies and/ or banks or microfinance banks in the region will be preferred
  • Knowledge of the region’s financial industry will be essential
  • Strong knowledge of and experience with Microsoft Office Suite, including Word, Excel and PowerPoint, including using these tools to present materials orally and in written form
  • Experience working across teams internally and externally – be able to work with middle management as well as C-Team and Boards
  • Experienced in client and stakeholder management and executing communication plans
  • Ability to work under pressure to meet deadlines
  • Ability to concurrently work on multiple large projects, in different phases
  • Strong self-starter able to perform tasks with minimal input
  • Commitment to model and articulate MicroEnsure’s mission, vision and values
  • Fluency in spoken and written English essential


Job Title: Training and Development Executive

Based in: Rawalpindi, Islamabad-Pakistan


  • Map out annual training plans for management, HR, customer support and more
  • Design and develop training programs (outsourced and/or in-house)
  • Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)
  • Market available training to employees and provide necessary information about sessions
  • Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
  • Use known education principles and stay up-to-date on new training methods and techniques
  • Design, prepare and order educational aids and materials
  • Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
  • Gather feedback from trainers and trainees after each educational session
  • Partner with internal stakeholders and liaise with experts regarding instructional design
  • Maintain updated curriculum database and training records
  • Host train-the-trainer sessions for internal subject matter experts
  • Manage and maintain in-house training facilities and equipment
  • Research and recommend new training methods, like gamification


·       Proven work experience as a Training Coordinator, Trainer, Training Facilitator or similar role

·       Hands-on experience coordinating multiple training events in a corporate setting

·       Extensive knowledge of instructional design theory and implementation

·       Adequate knowledge of learning management systems and web delivery tools

·       Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)

·       Familiarity with traditional and modern job training methods and techniques

·       Experience with e-learning platforms

·       MS Office proficiency

·       Advanced organizational skills with the ability to handle multiple assignments

·       Strong communication skills

Education: BS Degree in Education, Training, HR or related field.

To apply, please submit your CV to be sent to:


Job Title: Telesales Representative

Based in: Rawalpindi, Islamabad-Pakistan

Salary: 15 000 PKR per month plus commission

For information on the next walk in interview day please call + 92 300 054 1592 or email

The Telesales Representative role is to contact potential and existing customers to discuss our products and there benefits.

Primary Responsibilities include: Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales

Qualifications, Experience, and Attributes: Minimum intermediate/A levels/O levels 18 years and over Customer Service Skills: ability to speak in a friendly and  approachable manner to customers and potential customers, listening to their needs and helping communicate options for them. Great interpersonal and communication skills: ability to speak to customers about a product’s features, and answer any questions or objections they might have. Ability to work autonomously and take initiative; demonstrate self -motivation and energy, work well under pressure to meet sales goals. Flexibility and willingness to work some anti-social hours in order to meet assigned tasks and objectives. Grit and persistence to make sales and not be discouraged by unsuccessful sales Appreciation and concern for the plight of low-income people.


For further information please contact