Current Vacancies

Position Description

Title:                     Business Development Manager            

Based in:             Ghana, Pakistan

Apply:                   via this LinkedIn link

Closing date for Applications: Thursday 30th November 2017     

Position Summary:

The Business Development Manager will need to develop and deliver new partnerships with distributors that will include mobile network operators, mobile money and digital financial solutions providers and microfinance institutions. The Business Development Manager will work closely with the Business Solutions Analyst, supported by the Group Business Director and Country Manager and who will also continue to be supportive in developing key partnerships.

Primary Responsibilities:

  • Develop and maintain a strong pipeline of potential distribution partners; leveraging connections in the wider industry to unlock a wide range of opportunities for MicroEnsure.
  • Maintain reports of pipeline development activities, including updates on key meetings with prospects.
  • Develop and present clear proposals and presentations for prospective partners.
  • Pitch MicroEnsure as a preferred partner to potential distribution partners; this will require the ability to be able to work and build relations with both middle management of our partners as well as to perform well in high pressure “set stage” presentations in the board room of larger organizations.
  • Help secure signed Non-Disclosure agreement with potential partners as well as the required data necessary for other colleagues to build detailed business cases, being tenacious in following up to secure what is needed for the project to maintain momentum
  • Under guidance from business solutions analysts, utilise and manage MicroEnsure’s business case models to help secure a go-decision from potential partners which will include the ability to dynamically alter the proposition in order to secure approval to proceed.
  • Work with business solutions analysts to prepare and submit proposed projects through the Decision Gate process
  • Finding new models and opportunities. Development of new partnerships using tried and tested models and products in an innovative format.
  • Contribute on how MicroEnsure’s models and products can be adapted to new kinds of partners or how models could be altered to generate new opportunities,  working in collaboration  with our the strategy team.
  • Become a trusted member of the MicroEnsure management team and contribute toward MicroEnsure’s strategic aims.

Qualifications, Experience, and Attributes:

  • Degree educated as a minimum.
  • 7+ years’ experience in developing and locking B2B business deals of financial products.
  • Experience of working with insurance companies and/ or banks or microfinance banks in the region will be preferred.
  • Knowledge of the region’s financial industry will be essential.
  • Strong knowledge of and experience with Microsoft Office Suite, including Word, Excel and PowerPoint, including using these tools to present materials orally and in written form.
  • Experience working across teams internally and externally – be able to work with middle management as well as C-Team and Boards.
  • Experienced in client and stakeholder management and executing communication plans.
  • Ability to work under pressure to meet deadlines.
  • Ability to concurrently work on multiple large projects, in different phases.
  • Strong self-starter able to perform tasks with minimal input.
  • Commitment to model and articulate MicroEnsure’s mission, vision and values.
  • Fluency in spoken and written English essential.

Position Description

Title:                     Business Solutions Analyst

Based in:             Ghana, Pakistan and the Philippines

Apply:                   via this LinkedIn link

Closing date for Applications: Thursday 30th November 2017     

Position Summary:

The Business Solutions Analyst will be responsible for supporting the definition of business propositions for existing and new insurance partnerships and the successful implementation of those business propositions with partners.

The Business Solutions Analyst will work closely with the Business Development Manager, Country Manager, Innovations, Technology and other head office teams including the various business sponsors and owners as required. This will include the effective management of projects through the internal Decision Gate Process. The Business Solutions Analyst will be involved in the end to end delivery of solutions and associated project management. This will include supporting the definition of operational processes to support proposed solutions.

Primary Responsibilities:

  • Work alongside the Business Development Manager to define and develop required solutions, document robust Business Cases, Product Proposals, Product specifications, and other project and operational documentation as required.
  • Work with business teams to ensure that the implications of proposed business solutions and projects are understood, providing challenge and alternatives to these approaches where necessary.
  • Lead the management of projects in accordance with the MicroEnsure project management framework, including identification and management of risks and issues.
  • Lead preparation and submission of project Decision Gate materials.
  • Support the business and project teams in the development of robust processes that meet MicroEnsure’s established business practice, project delivery and technology guidelines.
  • Manage and complete required project and work stream activity to agreed timescales and budgets.
  • Ensure that solutions are well documented and issues are identified and clarified/resolved before proceeding to solution development.
  • Ensure all delivered solutions are fully in-line with agreed Solution Proposals and Business Cases.
  • Update the designated project owner/project sponsor with the status of solution delivery and any issues or risks identified.
  • Provide troubleshooting and support for implemented solutions as required.

Additional Responsibilities:

  • Utilise previous experience and knowledge to contribute to the design of new solutions and processes.
  • Gather and analyse data on various business functions establishing areas for improvement and cost benefit projections of new and existing processes.
  • Develop and/or update relevant Solution and Training documentation as required.
  • Ensure effective communication with all project managers, the Business Development Manager as well as attending any meetings as deemed appropriate.
  • Where possible identify areas for improvement in design, implementation and maintenance performed by colleagues.
  • Assist as required with departmental and team administrative tasks and in particular weekly reporting and Decision Gate management.

Qualifications, Experience, and Attributes:

  • Educated to undergraduate level, preferably in a business or IT related subject.
  • Minimum 3 years work experience; prior experience of working in a mobile telecom network as a business analyst or project manager is advantageous.
  • Good business knowledge of financial industry, particularly insurance industry including insurance products, product pricing and/or reinsurance.
  • Solid project management skills and is detail-orientated, particularly the ability to gather, analyse and interpret a wide variety of detailed information yet remain focused on the ‘big picture’. Prince 2 qualifications or equivalent would be an advantage.
  • Proven analytical ability across internal business operations, related industries, markets and competition.
  • Ability to transfer business requirements into solutions utilising a knowledge of solution architecture and communication protocols.
  • Able to translate technology issues in consultation with technology experts, for Management and other teams to make effective business decisions.
  • Strong communication skills (written and verbal), including Influencing and negotiating skills. Specifically the ability to present verbally either 1:1 or to a group in a confident and professional manner, including face to face and also remotely.
  • Experienced in the use of Microsoft Business Suite applications (Word, Excel, Access etc.) and other Microsoft software applications.
  • An ability and willingness to travel to MicroEnsure offices and partner offices in other parts of the world as required.
  • Commitment to model and articulate MicroEnsure’s mission, vision and values.
  • Fluency in spoken and written English essential.

Position Description

Title:                     HR Administrator

Reports to:         Global Head of HR

Based in:             Cheltenham, UK

Apply:                   via this LinkedIn link

Closing date for Applications: Thursday 30th November 2017     

Position Summary:

The HR Administrator provides HR and administrative support to the UK office. This post will be located in Cheltenham, with the possibility of occasional international travel.

The HR Administrator will be responsible for implementing various HR initiatives and administrative projects as directed by the Head of HR. Depending on their capability and experience they may also be required to provide recommendations for improvements to HR administrative and operational processes and to support the implementation of these improvements.

In addition the HR Administrator will be required to provide cover for the Executive Assistant to the COO and CEO during holiday periods, along with additional administration support within the Legal department function 1 day per week.



  • Documenting minutes and actions from meetings including confidential meetings (e.g. disciplinary or performance review meetings for HR function)
  • Occasional requirement to cover Senior Managers, ExCo and Board meetings
  • Coordinating development and distribution of presentations, reports and minutes
  • Supporting the creation and management of company records, including management of employee records and headcount reporting
  • Defining and implementing appropriate processes and structures for paper and electronic document filing
  • Maintain an up to date HR data for staff in the UK

Admin & HR Projects:

  • Leading small projects to support new initiatives or to identify and implement improved HR processes
  • Assisting with any other ad hoc reports and special projects as required
  • Ensure the relevant HR data base is up to date, accurate and complies with legislation
  • Act as the first point of contact for all HR related queries in the UK
  • Offer advice to users on HR systems including resolving or supporting the resolution of problems related to the operation of the HR system

Recruitment & Onboarding:

  • Posting job adverts, arranging interviews and preparing interview paperwork
  • Production of offer letters, contracts and other follow up with candidates
  • Facilitate smooth onboarding process for new employees
  • Support for staff exits ensuring compliance with process.
  • Organising interviews and preparing recruitment paperwork
  • Set up interviews and issues relevant correspondence

Policies and Procedures:

  • Support the Head of HR in developing HR policies as directed
  • In collaboration with the Head of HR, provide technical support in ensuring that UK managers maintain all required statutory labor requirements
  • Assist overseas HR administrators in reviewing and harmonizing staff benefits for local staff as needed maintaining a register of approved employment law regulations
  • Advise managers on interpreting matters of HR policy and procedures

Performance management:

  • Supporting the coordination and management of performance appraisal process
  • Support in coaching, and advising managers and staff in performance management handling misconduct and grievances
  • Support management in nurturing a working environment which enables effective performance and good employee relations


  • Providing first line HR advice to UK Managers, escalating complex and potentially serious issues to the Head of HR in a timely fashion
  • Communicate to staff matters of policy and procedures keeping them informed of new developments
  • Facilitate effective consultation and good working relationships with both management and staff.

Occasional additional responsibilities:

Executive Assistant planned absence cover:

  • Handle administrative requests and queries from senior managers
  • Coordinate diaries and set meetings for senior management
  • Ensure that personnel traveling to or based in areas affected are e-mailed international SOS warnings and travel advice in relation to political unrest, strikes, medical alerts, evacuation etc.
  • Complete a variety of administrative tasks to support senior management e.g. filing, completing expense reports, receiving documents etc.

Support to the Group Head of Legal:

  • Filing of electronic and paper documentation; including archiving. Includes ownership of processes.
  • Review and notification of relevant internal stakeholders when agreements are due for renewal (ownership of contract tracker document and processes
  • Assisting with review and preparation of documentation e.g. formatting of documents, preparing documents for execution.
  • Ad hoc assistance with preparing reports/ slides for meetings and/ or presentations.
  • Assistance with due diligence of counterparties – periodic review of databases (check legal entity names, addresses, etc., review of list of sanctioned countries, entities, individuals).
  • Assistance with company secretarial activities e.g. completion of forms, filings.
  • Initial point of contact for queries e.g. – if someone is looking for a copy of an agreement/ checking if we have an NDA in place.


  • Minimum three years’ experience in HR in small to medium sized offices
  • Undergraduate degree in Human Resources or relevant field preferred
  • CIPD qualification desirable but not essential
  • Working knowledge and expertise in dealing with production of report writing
  • Significant experience in using the Microsoft Office suite, including production of presentations and spreadsheets
  • Experience of recording accurate and comprehensive minutes of complex meetings
  • Experience of using Human Resources IT systems preferred
  • Experience in undertaking simple research projects on the internet
  • Professional manner and customer service orientation in dealing with clients, staff, suppliers and a variety of inquirers
  • Excellent interpersonal and customer-facing skills
  • The ability to work as part of a team
  • Demonstrated organization and problem solving skills
  • Strong self-starter able to perform tasks with minimal input and supervision
  • Experience of prioritising workloads, time management and dealing with conflicting priorities
  • Fluent written and spoken English required
  • Aligned with the values of MicroEnsure