At MicroEnsure, we are not only focused on making change happen and to create a better future for millions of customers around the world, we are committed to recruiting and developing exceptional people. We are looking for people who are excited by opportunities and challenges that are out of the ordinary and motivated to make a real impact in the world in which we live.

Job Title: Operations Officer

Based in:  Dar es Salaam, Tanzania

Closing Date: 10th May 2018

Applications to be sent to:

The Operations Officer, working under the guidance of the Operations Team Leader, will be responsible for managing the day-to-day activities linked to a number of core operational aspects of MicroEnsure’s operations. Working within defined processes and reporting on outcomes through dedicated management tools that s/he will be required to rapidly gain familiarity with.

The Operations Officer will be the custodian of defined best practices, accomplishing this by highlighting and communicating to key stakeholders critical tasks that require completion.

Additionally, under the guidance of the Finance & Operations Team Manager and/or Operations Team Lead, the Operations Officer will be involved in financial management using Sage, Excel and other systems. The role requires a collaborative working approach with other country operations within MicroEnsure’s global network.

Key Responsibilities include:

  • Policy Administration
  • Claims Processing
  • Management Reporting
  • Facilities MIS and Logistics Management
  • Work within regulatory requirements
  • Information Management
  • Client Relation Support
  • Financial Management


  • 4-year degree qualification required
  • 1-2 years’ work experience preferred, with a demonstrated track record of achievement and increasing responsibility
  • Strong operational delivery track record with management experience
  • Appreciation and concern for the plight of low-income people, preferably with experience in working with low-income persons in professional or informal settings
  • Willingness to work as a team member with people across geographies and cultures
  • Strong self-starter able to perform tasks with minimal input and oversight, and able to meet strict deadlines
  • Commitment to model and articulate MicroEnsure’s mission, vision and values
  • Fluency in spoken and written English and Swahili essential
  • Strong knowledge of and experience with Microsoft Office Suite, including Word, Excel and PowerPoint, including using these tools to present materials orally and in written form.

For further information please contact


Job Title: Field Sales Lead, Ghana

Based in: Accra, Ghana

Closing Date: 27th April 2018

Applications to be sent to:

The MicroEnsure Labs Field Sales Lead is in charge of all the Field Sales Agents: recruiting new agents, managing and training agents and agent leaders, and ensuring high performance of the entire sales team. The Field Agent Manager is also responsible for managing and expanding the sales team.

Key Responsibilities include:

  • Responsible for managing, training, and develop the entire Sales Team
  • Responsible for hiring and expanding the sales agent recruitment process
  • Designing and implementing a strategic sales plan that expands company’s customer base and ensure its strong presence
  • Managing recruiting, objectives setting, coaching and performance monitoring of sales agents
  • Achieving growth and hitting sales targets by successfully managing the sales team
  • Forecast sales, develop and test new sales strategies/models and evaluate their effectiveness
  • Evaluate customers’ needs and build productive long lasting relationships
  • Attend and assist in running sales meetings, events and trainings for sales agents
  • Motivate sales agents to achieve high sales volumes
  • Manage sales agent leaders and training them on sales leadership
  • Collate feedback from sales team and escalate any customer feedback on the product
  • Educate agents and hold them accountable on MicroEnsure policies
  • Design and implement key market penetration strategy to increase product sales
  • Identify key KPIs to measure sales performance
  • Track, monitor, and report on sales agents’ performance and make appropriate adjustments
  • Test different sales initiatives, track results, and recommend changes
  • Implement new product marketing and sales strategies


  • 4-year degree qualification required, preferably in a subject related to maths
  • Proven sales supervisory experience for 4+ years, preferably in field sale management
  • Familiarity with different sales techniques and pipeline management
  • At least 4 years’ work experience, preferably in an international organisation
  • Strong track record of back-office performance, including administrative management, reports, contracts, business processes, and the like
  • Great interpersonal, communication, leadership and negotiation skills
  • Proven track record of creating, managing and developing teams
  • Direct experience of selection for recruitment
  • Professional experience in insurance, consumer sales, pharmaceuticals, FMCG, a plus
  • Experience in developing and improving operational delivery processes
  • Self-motivated and driven
  • Appreciation and concern for the plight of low-income people
  • Ability to work autonomously and take initiative; demonstrate self-motivation and energy, work well under pressure and meet tight deadlines.
  • Willingness to work as a team member with people across geographies and cultures
  • Fluency in spoken and written English essential, local language knowledge preferred
  • Navigation of Android-based mobile tablets; familiarity with mobile apps and digital web based platforms
  • Strong knowledge of and experience with Microsoft Office Suite, especially Microsoft Excel or Access, but also Word and PowerPoint
  • Commitment to model and articulate MicroEnsure’s mission, vision and values

For further information please contact


Job Title: Labs Innovation Analyst

Based in: Islamabad, Pakistan

Closing Date: 27th April 2018

Applications to be sent to:

The Labs Innovation Analyst is responsible for supporting new Labs initiatives in MicroEnsure’s Pakistan office. This position will coordinate product development efforts between the Labs team, the local Pakistan team, and external stakeholders. S/he will develop initial back-end systems and processes to support new products and services, and support efforts to introduce them to local partners in the Pakistan market. S/he will also serve in a support role for Pakistan’s existing customer management and operations team.  As the Labs team develops new products and grows existing projects in the local market, the Labs Innovation Analyst will continue to develop and manage back-end processes and tools.

Key Responsibilities include:

  • Develop initial Pakistan Labs tools and processes to manage new products and services
  • Regularly review Labs processes for ways to make them more efficient
  • Establish relationships vendors, partners and other key stakeholders and manage these relationships going forward
  • Support the Pakistan customer management and operations team
  • Assist in developing new tools and processes as the Pakistan Labs teams creates additional products, services, and sales channels
  • Track, monitor, analyse, and generate reports on Pakistan Labs projects
  • Quality control tracking and management
  • Train and communicate any relevant changes of product or policies to key stakeholders
  • Manage project-based expense tracking


  • Proven operations experience of 3 – 5 years
  • Bachelors degree in business, marketing or other relevant field of study
  • Experience managing relationships with clients and external stakeholders
  • Experience working for or with a mobile network operator a plus
  • Experience working in a fast-paced, every-changing and results-driven start-up environment.
  • Proficiency in Microsoft Excel and analysis of large data sets
  • Competency in Microsoft Office Suite – including MS Word and PowerPoint
  • Experience supervising a small team a plus
  • Strong communication and interpersonal skills
  • Self-motivated and driven
  • Familiarity with mobile apps and digital web-based platforms
  • Navigation of Android-based mobile tablets
  • Commitment to model and articulate MicroEnsure’s mission, vision and values

For further information please contact


Job Title: Business Solutions Analyst

Based in: Gurgaon, India

Closing Date: 27th April 2018

Applications to be sent to:

The Business Solutions Analyst will be responsible for supporting the definition of business propositions for existing and new insurance partnerships and the successful implementation of those business propositions with partners. You will work closely with the Business Development Manager, Country Manager, Technology, Business Solutions and other head office teams including business sponsors and owners as required.  In addition you will be required to effectively manage projects using internal processes and procedures and be involved in the definition of operational processes to support proposed solutions.

Key Responsibilities include:

  • Insurance product scanning of available products and custodian of product information repository for the India market.
  • Support the sales process and Business Development team with product and regulatory inputs.
  • Help create product solution and presentation decks for product and business cases.
  • Support and manage the different stages of the governance processes within the organization.
  • Work closely with Finance, technology teams & Head Office Business Solutions teams to help create customer centric solutions.


  • Insurance industry experience in Product management for Microinsurance and Rural markets exposure.
  • Have worked on product launch and filing with IRDA in the past (GI /Health experience preferable)
  • Exposure to mass market industry like FMCG in addition to insurance will be useful
  • Educated to PG level, preferably in a business or IT related subject.
  • Minimum 10 year’s work experience; prior experience of working in a mobile telecom network /financial services company/FMCG as a business analyst or project manager or Product manager is advantageous.
  • Good business knowledge of financial industry, particularly insurance industry including insurance products, product pricing and/or reinsurance.
  • Proven analytical ability across internal business operations, related industries, markets and competition.
  • Able to translate technology issues in consultation with technology experts, for Management and other teams to make effective business decisions.
  • Strong communication skills (written and verbal), including Influencing and negotiating skills. Specifically the ability to present verbally either 1:1 or to a group in a confident and professional manner, including face to face and also remotely.
  • Experienced in the use of Microsoft Business Suite applications (Word, Excel, Access etc.) and other Microsoft software applications.
  • An ability and willingness to travel to MicroEnsure offices and partner offices in other parts of the world as required.
  • Commitment to model and articulate MicroEnsure’s mission, vision and values.
  • Fluency in spoken and written English essential.

For further information please contact


Job Title: Legal Counsel

Based in: Cheltenham, UK. There may be a requirement for some overseas travel for this role throughout Africa and Asia.

Closing Date: 23rd May 2018

Applications to be sent to

What we will offer you:

 – Competitive salary

 – Job flexibility – we can discuss your specific requirements; and

 – An opportunity to make an impact.

Key purpose of the role is to support the General Counsel in navigating the complex legal and regulatory landscapes of the various countries in which MicroEnsure operates and driving transactions in the business. The work includes:

 – Drafting, reviewing, negotiating and managing a wide variety of contracts including cross-border distribution agreements, outsourcing/service level agreements, and other contracts;

– Researching legal and regulatory requirements in Africa and Asia;

– Driving the legal aspects of a variety of projects and transactions;

 – Liaising with internal and external stakeholders as necessary to engage and maintain agreements and alliances;

 – Managing local counsel relationships;

 – Having primary responsibility for corporate governance matters (such as, ensuring compliance with local company law requirements);

 – Representing and advising MicroEnsure in respect of dispute management, litigation, settlements, mediations and arbitrations;

 – Providing legal training and advice as necessary to MicroEnsure staff; and

 – Generally advising the business on legal and regulatory matters.

As Legal Counsel your skills and qualifications will ideally include:

 – Degree-level qualification (LLB or other degree with a law conversion);

 – 2 – 5 years’ PQE experience;

 – Keen analytical skills and attention to detail – ability to analyse and interpret regulatory and technical information;

 – Good drafting and transaction management skills;

 – Excellent communication and stakeholder management skills;

 – Experience in interpreting legislation into practical application and identifying pragmatic business focused solutions;

 – Awareness of cultural diversity; and

 – Financial services/insurance/technology expertise preferable but not essential.

To succeed in this role, you must have a curious mind, be excited about new challenges and thrive in a dynamic, fast-changing environment. You must have integrity, be passionate about driving change, and be willing to challenge actions inconsistent with company values. You must be self-motivated, be able to work autonomously, be able to strategically plan and execute on multiple projects at once and be extremely well-organised. You must also be a great team player and enjoy working in a truly international team.


Job Title:             Business Analyst

Based in:             Cheltenham, UK

Applications to be sent to:

The role of Business Analyst will be a position in the Development team, based in Cheltenham, UK. There may be a requirement for some overseas travel for this role throughout Africa and Asia.

What we will offer you:

                •       Competitive salary and package;
                •       Job flexibility – we can discuss your specific requirements; and
                •       An opportunity to make an impact.

Key purpose of the role is in supporting the technical development of both our core system capability and our products, as well as liaising with in-country operations teams across MicroEnsure’s current and emerging markets. The required skills include:


                •       Excellent business analysis and organisational skills;
                •       Has a flexible attitude, able to effectively manage changing priorities;
                •       Great written and verbal communication skills;
                •       The ability to think about the wider picture in any situation;
                •       Proactive in identifying and providing solution options;
                •       Experience in gathering and defining requirements from personnel in different global locations;
                •       Proven record of stakeholder management;
                •       Ability to work to tight deadlines;
                •       Experience in Agile Scrum and Kanban methodologies.


                •       Background as a Test/QA, or experience in that environment;
                •       Experience of managing projects;
                •       Experience with MI/data requirements gathering;
                •       Experience as a Business Analyst directly within the Insurance Services sector;
                •       Good business knowledge of insurance industry including insurance products, product pricing and/or reinsurance;
                •       Educated to undergraduate level preferably in a business or IT related subject;

This position could be suitable for a “hands on” Business Analyst who has a great eye for detail whilst always considering the wider picture, to help drive quality within our product build and requirements definitions processes. This will involve the successful candidate liaising closely with internal Operational staff and external Partners, throughout Africa and Asia, to ensure best practice use of our strategic IT solution.

For further information please contact: