Our vast experience has taught us that microinsurance requires

a truly integrated approach. As a result, we:

Are a world-class customer service provider

Proactively manage risk to mitigate fraud and other threats

Deliver simple products that are easy to understand – removing complicated conditions and exclusions

Offer simplicity supported by scale, simultaneously working with our partners to expand reach

Are a knowledgeable service provider, offering alignment throughout the project


As a single-point service provider, we handle the following functions and drive delivery for:

  • Pricing and actuarial assessment
  • In-demand product features
  • Appropriate benefit levels
  • Minimal terms & conditions
  • Brand-appropriate marketing content
  • Robust training content
  • Winning bids with large distributors
  • Business case and partnership structure
  • Project planning and execution
  • Microinsurance market research
  • Value chain facilitation: Insurance and reinsurance arrangement
  • Regulatory liaison
  • Legal, commercial and service level agreement content
  • Mobile platforms (USSD, SMS & IVR)
  • Mass-market customer care
  • Customer field engagement
  • Microinsurance claims management
  • High-volume policy administration
  • Key Performance Indicator (KPI) management
  • Business growth retention
  • Customer perception
  • Financial reporting and premium reconciliation
  • Claims status and payment performance
  • Risk management


…we focus on delivering a complete integrated service covering product and process design, as well as operational delivery, allowing our partners to focus on their core business.