At MicroEnsure, we are not only focused on making change happen and to create a better future for millions of customers around the world, we are committed to recruiting and developing exceptional people. We are looking for people who are excited by opportunities and challenges that are out of the ordinary and motivated to make a real impact in the world in which we live.

Applications to be sent to: recruitment@microensure.com

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Job Title: Senior Test Analyst

Based in: Cheltenham, UK

Closing Date: 18 October 2018

The role of Senior Test Analyst is a position in the IT Development team, based in Cheltenham, UK.  There may be a requirement for some overseas travel for this role throughout Africa and Asia.

What we will offer you:
Competitive salary;
Job flexibility – we can discuss your specific requirements; and
An opportunity to make an impact.

Key purpose of the role is in supporting the development of products and propositions as part of the investigation and implementation of new and existing insurance partnerships across MicroEnsure’s current and emerging markets.  The required skills include:

Essential:
Excellent test analyst and organisational skills
Experience in Agile Scrum and Kanban methodologies
Knowledge of test automation techniques and principles
Familiarity of using/implementing BDD practices with SpecFlow and Selenium
Has a flexible attitude, able to effectively manage changing priorities
Great written and verbal communication skills
The ability to think about the wider picture in any situation
Proactive in identifying and providing solution options
Ability to work to tight deadlines

Preferred:
ISTQB/ISEB Certification or equivalent is desirable
Some team lead/mentoring experience
Educated to undergraduate level preferably in a business or IT related subject
Good business knowledge of insurance industry including insurance products, product pricing and/or reinsurance
Experience of testing high volume transactional processes

This position would be suitable for a Test Analyst with a number of years of testing experience

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Job Title: Business Development Executive

Based in: Lagos, Nigeria

Closing Date: 5 October 2018

The Business Development Executive will need to develop and deliver new partnerships with distributors that will include banks, mobile money and digital financial solutions providers and microfinance institutions. The Business Development Executive will work closely with the Global Business Solutions Manager, supported by the Country Manager who will also continue to be supportive in developing key partnerships.

Primary Responsibilities:
Develop and maintain a strong pipeline of potential distribution partners; leveraging connections in the wider industry to unlock a wide range of opportunities for MicroEnsure.
Maintain reports of pipeline development activities, including updates on key meetings with prospects.
Develop and present clear proposals and presentations for prospective partners.
Pitch MicroEnsure as a preferred partner to potential distribution partners; this will require the ability to be able to work and build relations with both middle management of our partners as well as to perform well in high pressure “set stage” presentations in the board room of larger organisations.
Help secure signed Non-Disclosure agreement with potential partners as well as the required data necessary for other colleagues to build detailed business cases, being tenacious in following up to secure what is needed for the project to maintain momentum.
Under guidance from business solutions analysts, utilise and manage MicroEnsure’s business case models to help secure a go-decision from potential partners which will include the ability to dynamically alter the proposition in order to secure approval to proceed.
Work with business solutions analysts to prepare and submit proposed projects through the Decision Gate process.
Finding new models and opportunities. Development of new partnerships using tried and tested models and products in an innovative format.
Contribute on how MicroEnsure’s models and products can be adapted to new kinds of partners or how models could be altered to generate new opportunities,  working in collaboration  with our the strategy team.
Become a trusted member of the MicroEnsure management team and contribute toward MicroEnsure’s strategic aims.

Qualifications, Experience, and Attributes:
Degree educated as a minimum.
5+ years’ experience in developing and locking B2B business deals of financial products.
Experience of working with insurance companies and/ or banks or microfinance banks in the country will be preferred.
Knowledge of the country’s financial industry will be essential.
Strong knowledge of and experience with Microsoft Office Suite, including Word, Excel and PowerPoint, including using these tools to present materials orally and in written form.
Experience working across teams internally and externally – be able to work with middle management as well as C-Team and Boards.
Experienced in client and stakeholder management and executing communication plans.
Ability to work under pressure to meet deadlines.
Ability to concurrently work on multiple large projects, in different phases.
Strong self-starter able to perform tasks with minimal input.
Commitment to model and articulate MicroEnsure’s mission, vision and values.
Fluency in spoken and written English essential.

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Job Title: Call Centre Manager

Based in: Iloilo City, Philippines

Closing Date: 28 September 2018

The Call Centre Manager will lead and supervise daily operations, team leaders and call centre agents aiming for maximum efficiency and achievement of targets of the Telesales Operations under the company’s Business Development Department/ Sales Department. The post holder will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.  The call centre manager will also be required to solve problems on the spot and identify opportunities to make improvements to the efficiency and effectiveness of call centre teams.

Primary Responsibilities include:
Providing leadership to call centre agents and team leaders to ensure that the channel achieves all sales and service related targets, whilst managing available resources to meet customer demands.
Over all responsible in administration and management of Telesales Operation in coordination with Country Manager and Human Resources.
Management Reporting.
Client Relation Support.

Qualifications, Experience, and Attributes:
Bachelor Degree, preferably in a business or related subject.
Certified call centre manager qualification is a plus.
Minimum 5 years work experience in a call centre especially in managing outbound telemarketing is required.
Experience in customer service is required.
Knowledge of performance evaluation and customer service metrics.
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.).
Proficient in MS Office and call centre equipment/software programs.
Outstanding written and verbal communication.
Experienced in the use of Microsoft Business Suite applications (Word, Excel, Access etc.) and other Microsoft software applications.
An ability and willingness to travel to MicroEnsure offices and partner offices within Philippines or in other parts of the world as required.
Commitment to model and articulate MicroEnsure’s mission, vision and values.
Fluency in spoken and written English and Filipino language is essential.
Advanced conflict resolution skills required.
Ability to work overtime as necessary to meet quotas and guide team.

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Job Title: Call Centre Agent

Based in: Iloilo City, Philippines

Closing Date: 28 September 2018

The Call Centre Agent, working under the guidance of a Call Centre Team Leader under the Telesales Operations, contacts potential or existing customers, describe products and persuade potential clients to purchase products.

Primary Responsibilities include:
Sales and marketing.
Research and quality assurance.

Qualifications, Experience, and Attributes:
Senior High School Graduate and/ or at least 2 years in college is a must.
A degree level qualification in business or communication will be a plus.
Candidates having experience in customer servicing and/or telesales in insurance or financial industry will be preferred.
Customer Service Skills: ability to speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.
Great interpersonal skills and communication kills: ability to speak to customers about a product’s different features, and answer any questions or objections they might have.
Flexibility: willingness to work long hours, nights or weekends and holidays in order to meet assigned objectives.
Grit and Persistence: persistence in trying to make a sale and the ability to not be discouraged by unsuccessful sales.
Appreciation and concern for the plight of low-income people
Ability to work autonomously and take initiative; demonstrate self -motivation and energy, work well under pressure to meet sales goals.
Must be proficient with office productivity tools like Microsoft Office.
Fluency in spoken English and Filipino language.

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For further information please contact recruitment@microensure.com