Current Vacancies

HR Administrator – Accra, Ghana

HR Administrator – Islamabad, Pakistan

Business Solutions Analyst – Accra, Ghana

Business Development Manager – Accra, Ghana

Learning and Development Manager – Cheltenham, UK

 

Job Title:             HR Administrator

Reports to:         Global Head of HR

Based in:             Accra, Ghana

Closing Date:     31st January 2018

Applications to be sent to: https://www.linkedin.com/company/307698/jobs/

Position Summary:

The HR Administrator provides HR and administrative support to the Ghana office. This post will be located in Accra, with the possibility of occasional regional travel.

The HR Administrator will be responsible for implementing various HR initiatives and administrative projects as directed by the Global Head of HR. Depending on their capability and experience they may also be required to provide recommendations for improvements to HR administrative and operational processes and to support the implementation of these improvements.

PRIMARY RESPONSIBILITIES:

Documentation:

  • Documenting minutes and actions from meetings including confidential meetings (e.g. disciplinary or performance review meetings for HR function)
  • Coordinating development and distribution of presentations, reports and minutes
  • Supporting the creation and management of company records, including management of employee records and headcount reporting
  • Defining and implementing appropriate processes and structures for paper and electronic document filing
  • Maintain an up to date HR data for staff in the region

Admin & HR Projects:

  • Leading small projects to support new initiatives or to identify and implement improved HR processes
  • Assisting with any other ad hoc reports and special projects as required
  • Ensure the relevant HR data base is up to date, accurate and complies with legislation
  • Act as the first point of contact for all HR related queries in the region
  • Offer advice to users on HR systems including resolving or supporting the resolution of problems related to the operation of the HR system

Recruitment & On-boarding:

  • Posting job adverts, arranging interviews and preparing interview paperwork
  • Production of offer letters, contracts and other follow up with candidates
  • Facilitate smooth on-boarding process for new employees
  • Support for staff exits ensuring compliance with process.
  • Organising interviews and preparing recruitment paperwork
  • Set up interviews and issues relevant correspondence

Policies and Procedures:

  • Support the Head of HR in developing HR policies as directed
  • In collaboration with the Head of HR, provide technical support in ensuring that Ghana managers maintain all required statutory labor requirements
  • Assist overseas HR administrators in reviewing and harmonizing staff benefits for local staff as needed maintaining a register of approved employment law regulations
  • Advise managers on interpreting matters of HR policy and procedures

Performance management:

  • Supporting the coordination and management of performance appraisal process
  • Support in coaching, and advising managers and staff in performance management handling misconduct and grievances
  • Support management in nurturing a working environment which enables effective performance and good employee relations

Communication:

  • Providing first line HR advice to Ghana Managers, escalating complex and potentially serious issues to the Head of HR in a timely fashion
  • Communicate to staff matters of policy and procedures keeping them informed of new developments
  • Facilitate effective consultation and good working relationships with both management and staff.

REQUISITE SKILLS AND QUALIFICATIONS:

  • Ideally a minimum three years’ experience in HR in small to medium sized offices
  • Undergraduate degree in Human Resources or relevant field preferred
  • HR qualification desirable but not essential
  • Working knowledge and expertise in dealing with production of report writing
  • Significant experience in using the Microsoft Office suite, including production of presentations and spreadsheets
  • Experience of using Human Resources IT systems preferred
  • Experience in undertaking simple research projects on the internet
  • Professional manner and customer service orientation in dealing with clients, staff, suppliers and a variety of inquirers
  • Excellent interpersonal and customer-facing skills
  • The ability to work as part of a team
  • Demonstrated organization and problem solving skills
  • Strong self-starter able to perform tasks with minimal input and supervision
  • Experience of prioritising workloads, time management and dealing with conflicting priorities
  • Fluent written and spoken English required
  • Aligned with the values of MicroEnsure

——————————————————————————————————————————————————————–

Job Title:             HR Administrator

Reports to:         Global Head of HR

Based in:             Islamabad, Pakistan

Closing Date:     31st January 2018

Applications to be sent to: https://www.linkedin.com/company/307698/jobs/

Position Summary:

The HR Administrator provides HR and administrative support to the Pakistan office. This post will be located in Islamabad, with the possibility of occasional regional travel.

The HR Administrator will be responsible for implementing various HR initiatives and administrative projects as directed by the Global Head of HR. Depending on their capability and experience they may also be required to provide recommendations for improvements to HR administrative and operational processes and to support the implementation of these improvements.

PRIMARY RESPONSIBILITIES:

Documentation:

  • Documenting minutes and actions from meetings including confidential meetings (e.g. disciplinary or performance review meetings for HR function)
  • Coordinating development and distribution of presentations, reports and minutes
  • Supporting the creation and management of company records, including management of employee records and headcount reporting
  • Defining and implementing appropriate processes and structures for paper and electronic document filing
  • Maintain an up to date HR data for staff in the region

Admin & HR Projects:

  • Leading small projects to support new initiatives or to identify and implement improved HR processes
  • Assisting with any other ad hoc reports and special projects as required
  • Ensure the relevant HR data base is up to date, accurate and complies with legislation
  • Act as the first point of contact for all HR related queries in the region
  • Offer advice to users on HR systems including resolving or supporting the resolution of problems related to the operation of the HR system

Recruitment & On-boarding:

  • Posting job adverts, arranging interviews and preparing interview paperwork
  • Production of offer letters, contracts and other follow up with candidates
  • Facilitate smooth on-boarding process for new employees
  • Support for staff exits ensuring compliance with process.
  • Organising interviews and preparing recruitment paperwork
  • Set up interviews and issues relevant correspondence

Policies and Procedures:

  • Support the Head of HR in developing HR policies as directed
  • In collaboration with the Head of HR, provide technical support in ensuring that Pakistani managers maintain all required statutory labor requirements
  • Assist overseas HR administrators in reviewing and harmonizing staff benefits for local staff as needed maintaining a register of approved employment law regulations
  • Advise managers on interpreting matters of HR policy and procedures

Performance management:

  • Supporting the coordination and management of performance appraisal process
  • Support in coaching, and advising managers and staff in performance management handling misconduct and grievances
  • Support management in nurturing a working environment which enables effective performance and good employee relations

Communication:

  • Providing first line HR advice to Pakistani Managers, escalating complex and potentially serious issues to the Head of HR in a timely fashion
  • Communicate to staff matters of policy and procedures keeping them informed of new developments
  • Facilitate effective consultation and good working relationships with both management and staff.

REQUISITE SKILLS AND QUALIFICATIONS:

  • Ideally a minimum three years’ experience in HR in small to medium sized offices
  • Undergraduate degree in Human Resources or relevant field preferred
  • HR qualification desirable but not essential
  • Working knowledge and expertise in dealing with production of report writing
  • Significant experience in using the Microsoft Office suite, including production of presentations and spreadsheets
  • Experience of using Human Resources IT systems preferred
  • Experience in undertaking simple research projects on the internet
  • Professional manner and customer service orientation in dealing with clients, staff, suppliers and a variety of inquirers
  • Excellent interpersonal and customer-facing skills
  • The ability to work as part of a team
  • Demonstrated organization and problem solving skills
  • Strong self-starter able to perform tasks with minimal input and supervision
  • Experience of prioritising workloads, time management and dealing with conflicting priorities
  • Fluent written and spoken English required
  • Aligned with the values of MicroEnsure

——————————————————————————————————————————————————————–

Job Title:             Business Solutions Analyst

Based in:             Accra, Ghana

Closing Date:     31st January 2018

Applications to be sent to: https://www.linkedin.com/company/307698/jobs/

Position Summary:

The Business Solutions Analyst will be responsible for supporting the definition of business propositions for existing and new insurance partnerships and the successful implementation of those business propositions with partners.

The Business Solutions Analyst will work closely with the Business Development Manager, Country Manager, Innovations, Technology and other head office teams including the various business sponsors and owners as required. This will include the effective management of projects through the internal Decision Gate Process. The Business Solutions Analyst will be involved in the end to end delivery of solutions and associated project management. This will include supporting the definition of operational processes to support proposed solutions.

Primary Responsibilities:

  • Work alongside the Business Development Manager to define and develop required solutions, document robust Business Cases, Product Proposals, Product specifications, and other project and operational documentation as required
  • Work with business teams to ensure that the implications of proposed business solutions and projects are understood, providing challenge and alternatives to these approaches where necessary
  • Lead the management of projects in accordance with the MicroEnsure project management framework, including identification and management of risks and issues
  • Lead preparation and submission of project Decision Gate materials
  • Support the business and project teams in the development of robust processes that meet MicroEnsure’s established business practice, project delivery and technology guidelines.
  • Manage and complete required project and work stream activity to agreed timescales and budgets
  • Ensure that solutions are well documented and issues are identified and clarified/resolved before proceeding to solution development
  • Ensure all delivered solutions are fully in-line with agreed Solution Proposals and Business Cases.
  • Update the designated project owner/project sponsor with the status of solution delivery and any issues or risks identified
  • Provide troubleshooting and support for implemented solutions as required

Additional Responsibilities:

  • Utilise previous experience and knowledge to contribute to the design of new solutions and processes
  • Gather and analyse data on various business functions establishing areas for improvement and cost benefit projections of new and existing processes
  • Develop and/or update relevant Solution and Training documentation as required
  • Ensure effective communication with all project managers, the Business Development Manager as well as attending any meetings as deemed appropriate
  • Where possible identify areas for improvement in design, implementation and maintenance performed by colleagues
  • Assist as required with departmental and team administrative tasks and in particular weekly reporting and Decision Gate management

Qualifications, Experience, and Attributes:

  • Educated to undergraduate level, preferably in a business or IT related subject
  • Minimum 3 years work experience; prior experience of working in a mobile telecom network as a business analyst or project manager is advantageous
  • Good business knowledge of financial industry, particularly insurance industry including insurance products, product pricing and/or reinsurance
  • Solid project management skills and is detail-orientated, particularly the ability to gather, analyse and interpret a wide variety of detailed information yet remain focused on the ‘big picture’. Prince 2 qualifications or equivalent would be an advantage
  • Proven analytical ability across internal business operations, related industries, markets and competition
  • Ability to transfer business requirements into solutions utilising a knowledge of solution architecture and communication protocols
  • Able to translate technology issues in consultation with technology experts, for Management and other teams to make effective business decisions
  • Strong communication skills (written and verbal), including Influencing and negotiating skills. Specifically the ability to present verbally either 1:1 or to a group in a confident and professional manner, including face to face and also remotely
  • Experienced in the use of Microsoft Business Suite applications (Word, Excel, Access etc.) and other Microsoft software applications
  • An ability and willingness to travel to MicroEnsure offices and partner offices in other parts of the world as required
  • Commitment to model and articulate MicroEnsure’s mission, vision and values
  • Fluency in spoken and written English essential

——————————————————————————————————————————————————————–

Job Title:             Business Development Manager

Based in:             Accra, Ghana

Closing Date:     31st January 2018

Applications to be sent to: https://www.linkedin.com/company/307698/jobs/

Position Summary:

The Business Development Manager will need to develop and deliver new partnerships with distributors that will include mobile network operators, mobile money and digital financial solutions providers and microfinance institutions. The Business Development Manager will work closely with the Business Solutions Analyst, supported by the Group Business Director and Country Manager and who will also continue to be supportive in developing key partnerships.

Primary Responsibilities:

  • Develop and maintain a strong pipeline of potential distribution partners; leveraging connections in the wider industry to unlock a wide range of opportunities for MicroEnsure
  • Maintain reports of pipeline development activities, including updates on key meetings with prospects
  • Develop and present clear proposals and presentations for prospective partners
  • Pitch MicroEnsure as a preferred partner to potential distribution partners; this will require the ability to be able to work and build relations with both middle management of our partners as well as to perform well in high pressure “set stage” presentations in the board room of larger organizations
  • Help secure signed Non-Disclosure agreement with potential partners as well as the required data necessary for other colleagues to build detailed business cases, being tenacious in following up to secure what is needed for the project to maintain momentum
  • Under guidance from business solutions analysts, utilise and manage MicroEnsure’s business case models to help secure a go-decision from potential partners which will include the ability to dynamically alter the proposition in order to secure approval to proceed
  • Work with business solutions analysts to prepare and submit proposed projects through the Decision Gate process
  • Finding new models and opportunities. Development of new partnerships using tried and tested models and products in an innovative format.
  • Contribute on how MicroEnsure’s models and products can be adapted to new kinds of partners or how models could be altered to generate new opportunities, working in collaboration with our the strategy team.
  • Become a trusted member of the MicroEnsure management team and contribute toward MicroEnsure’s strategic aims

Qualifications, Experience, and Attributes:

  • Degree educated as a minimum
  • 7+ years’ experience in developing and locking B2B business deals of financial products
  • Experience of working with insurance companies and/ or banks or microfinance banks in the region will be preferred
  • Knowledge of the region’s financial industry will be essential
  • Strong knowledge of and experience with Microsoft Office Suite, including Word, Excel and PowerPoint, including using these tools to present materials orally and in written form
  • Experience working across teams internally and externally – be able to work with middle management as well as C-Team and Boards
  • Experienced in client and stakeholder management and executing communication plans
  • Ability to work under pressure to meet deadlines
  • Ability to concurrently work on multiple large projects, in different phases
  • Strong self-starter able to perform tasks with minimal input
  • Commitment to model and articulate MicroEnsure’s mission, vision and values
  • Fluency in spoken and written English essential

——————————————————————————————————————————————————————–

Job Title:             Learning and Development Manager

Reports to:         Global Head of HR

Based in:             Cheltenham, Gloucestershire, United Kingdom

Closing Date:     31st January 2018

Applications to be sent to: https://www.linkedin.com/company/307698/jobs/

Position Summary:

  • Reporting to the Global Head of HR the post holder will lead on the effective delivery of the overall L&D strategy for the company. The successful applicant will have a proven track record of L&D needs assessment at an organisational level and be able to identify development needs, design, create and deliver solutions across the organisation at every level, ether personally or through local trained employees. The post holder will be responsible for setting clear points of evaluation and be able to demonstrate the degree of success achieved for all L&D interventions in line with business requirements.
  • Demonstrable awareness of cultural differences and experience of working internationally in Africa and Asia would be an advantage. This role is a new and critical role that has been created to support the business through a period of expansion and change and will require the post-holder to travel internationally from time to time.

Primary Responsibilities:

  • To redesign and assist in delivering a professional and comprehensive global induction and on-going training program.
  • To develop and assist in delivering statutory, mandatory, developmental and organisational change training requirements for new and existing staff across the business
  • Support in monitoring regulatory requirements for staff training and competence and ensure that all requirements and subsequent changes are reflected in all statutory and mandatory training.
  • To create, design and deliver L&D solutions to support organisational change and development. Ensuring that every L&D intervention has clear business focused aims that enable robust evaluation of the event’s effectiveness, and measurement of return on investment.
  • Undertake evaluation of all L&D interventions at between one and three months following the event, and report against agreed KPIs.
  • To provide development by coaching and 1 to 1 support where the need for this has been established.
  • To record, collate and retain management information to demonstrate progress against KPIs and departmental goals and objectives.
  • To contribute to L&D communications using a variety of mediums, mail, paper etc.
  • To advise on training practice and methods; e-learning development and ‘rapid’ on-line software technology with a view to developing the capability for webinar based L&D.
  • Answering training related issues and provide high quality customer service across the organisation
  • Assist managers to identify the learning and development needs of themselves and their staff
  • Advise on the development and maintenance of associated plans and records to address these needs.