William Dzivor's Story

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I live in Accra, Ablekuma-Agape, but my family is from Aflao in the Volta region. We are a large family, with five brothers and sisters. 

My mother, Edo, was a bread seller in Aflao, but my brothers and sisters lived in different areas. Since the family was spread around the country, my mother loved for us to visit her, and I tried to visit whenever I had the chance. My mother and I were very close.

I’ve been a Tigo user for many years – as long as I can remember! I found out about Tigo Family Care Insurance in January when I visited the office at Mallam Junction to fix a fault with my phone. An agent approached me and explained the product to me very well.

I sign up for most Tigo promotions, but when they told me about Tigo Family Care Insurance, at first I wasn’t sure about it. I have never had insurance before, and have never really been interested in it. But because the insurance was free and was from Tigo, I decided to give it a try. The Tigo agent told me that, in addition to myself, I could also enrol another family member who was very important to me: so of course, I enrolled my mother for the insurance.

This year has not been easy. I work as a driver, but there hasn’t been much work available. Then, in February, we lost our grandfather. He was living with me in Accra when he had a stroke and died. Because I was the eldest of my brothers and sisters, I was responsible for much of the cost of my grandfather’s funeral, which was difficult for me because of my lack of work.

When we went to bury my grandfather in Aflao, my mother Edo had a stroke that paralyzed half her body. I stayed with her in Aflao for some time, but she just got worse and worse. Then, one night in early March while I was giving her a bath, she died – she actually died in my arms. I couldn’t believe she was gone, just like that. 

Because I was in Aflao when she died, I had to wait to return to Accra to see about the Tigo Family Care Insurance policy. When I got to Accra, I read the policy document again and decided to call the number listed on the brochure. I told my story to the MicroEnsure representative, and she asked me to provide a few simple documents: it was really easy to make a claim. 

Just a few days after MicroEnsure took my claim documents, they called me to tell me that the cheque from Vanguard Life Assurance was ready for me. Because I use Tigo for all my calls and SMS, I received a cheque for GHC 1000 (approximately $660)! Of course, the insurance money can’t bring my mother back, but it is really helping me in so many ways, especially since I have been out of work. I would recommend that everyone signs up for the product – you won’t regret it.

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